If a patron asks if we have their item in our lost and found, the answer is ALWAYS “I will check/let me look/one moment, please”. Many items look alike and we don’t want to give patrons false hope.
If the item is a valuable, remember to have the patron sign it out in the log and write down their Red ID # (or drivers license #) where it says ID.
For items not in the cabinet, we have a Lost and Found phone number handout that you can give to the patron.
-Claire