Circulation Desk

When working a closing shift, please remember to lock the lost and found cabinet, both media equipment cabinets, all front desk cabinets, then return all keys to the lock box and lock that as well. These procedures are important to remember any time you work a closing shift and have been forgotten recently.
Thanks- Bernadette

Please remember to direct patrons to the Fine Appeal form on the library website ANYTIME there is a dispute about library fines. This way, we have a tangible record of the claim.

The link is found through the library website under Library Spaces-> Circulation-> scroll down to Appealing Library Fines

https://library.sdsu.edu/borrowing/fines/appealing-library-fines

Thanks! -Claire

Additional Info:
1. Patrons will not show up in the Circuit DBC until after they have ordered an item.

2. Patron Records in the Circuit DCB only have a name and a barcode/iso number. You will NOT be able to search by Red ID or SDSUid.

3. The number is on the bottom right of the SDSU ID Card is the barcode/iso and starts with 622090…

4.”b” is the prefix that Circuit DCB recognizes for barcode searches.

5. “n” is the prefix that Circuit DCB recognizes name searches. Names are searched by Last, First

6. To open a patron record you will need to input “b” and swipe the patrons Red ID Card or you will need to input “n” and search by name.

7. To checkout the material to a patron in the Circuit DBC, you will need to add an “b” before scanning the barcode.

Below are the procedures for the Checkout and Returning of Circuit material. The user name and password for the Circuit DCB are maincrc (Username) and crcmain (password). The icons for the Circuit DCB is located on the desktop of each computer. Ask for help on your first Circuit Checkout.

Checking Out to the Patron:
Checkout Needs to be performed both in Alma and the Circuit DCB

1. Using the Circuit DCB
Patron Check-Out- Checkout the item to the Patron
2. Alma
Manage Patron Services – Checkout the item to the Patron (necessary so patron can view the item in their record)

Returns:
Returns need to be processed in both Alma and the Circuit DCB before being sent back.

1. Alma
Return Items – Check the item in from the Patron
2. Circuit DCB
Not My Item Check-In – Checkin item and return to Owning institution

Attached are instructions for adding new patrons to Alma
View in Google Docs:
https://docs.google.com/document/d/1T4K6Gyv0uP2UCd5RIheI_lg-pOh-WBh1a2Pgq7qgaII/edit
Download MS Word:
registering students, staff, and faculty alma

I spoke with someone in the Hub and there was a network-wide update over the weekend that seems to have interfered with the Guest wifi.
Guest patrons attempting to log in will get the code and enter it, but it will just go back to the main page of choosing Guest or Student.
The Hub student is reporting this to the network administrator, but in the meantime, the only solution is using Cluster 9. -Claire

The main campus lost and found has moved to a temporary location to the left of the Cal Coast credit union office in the Student Union. It’s located on the left side of the Student Union, up the ramp, in an office called “Park Blvd.” Not sure how long it will be there, though. -Claire

Hello Everyone,
2 or 4 hour reserve items that are checked out over night are normally due at the time we open. I adjusted the opening time in the system to an hour after we open. Please tell the student the due date time that is displayed at checkout. Do not add an hour to the time because it is confusing to the patron. There is a 1 hour grace period, but it will add a $2.00 fine if it is 1 minute late pass the due date. So again, please just notify the patron of the due date displayed at checkout.

Thank you,
Troy

Hi all,
A certain patron – Muhammad El-Maleh – has lost/damaged multiple media equipment items. Please do not check out other equipment to him until further notice. We’re in the process of setting up a policy for cases like this.

When scanning iPads out, please remind patrons to not set passcodes for them. All iPads should now have a pop-up note in Alma with this reminder. I’ve also created a public note for these items, so patrons should be able to see this when looking for them in OneSearch.

In case patrons still create their own log-in passcodes, please drop the iPads off in my office and I’ll reset them.