Author: circdesk

If a patron asks if we have their item in our lost and found, the answer is ALWAYS “I will check/let me look/one moment, please”. Many items look alike and we don’t want to give patrons false hope.

If the item is a valuable, remember to have the patron sign it out in the log and write down their Red ID # (or drivers license #) where it says ID.

For items not in the cabinet, we have a Lost and Found phone number handout that you can give to the patron.

-Claire

Please stop letting patrons checkout laptops back to back. It is required that they wait ONE DAY in between so that other students have the opportunity to check out the same item.

Refer to this page on the Lib website and show the Renewal Policy to patrons who may give you a hard time.
https://library.sdsu.edu/media/borrow-media-equipment
(Home page > Library Space > Circulation > Borrow Media Equipment > Scroll down to Renewal Policy)

USE THE EDIT FUNCTION TO ADD YOUR INITIALS, INDICATING YOU READ AND UNDERSTAND –
JTT, MP, SM, ID

Currently, patron barcodes are not working. This is temporarily down, so don’t slide the patron’s red ID card until further notice.

Until further notice:

Please double check in Course Reserve items before reshelving them.
There have been too many incidents recently of items not being checked in before being put on the shelf.

Thanks!

I found this sticky note on the front desk:

To the patron who inquired about further action regarding his stolen cell phone around 9pm on 1/30/18.

For lost/stolen phone:
go to SDSU PD headquarters near Peterson Gym and see if you’re able to make a police report. You will need info such as when it happened, description of suspect, value of stolen property, etc.
You can also check with Diana Rose. She works at SDSU PD station as well.

SDSU PD non emergency: (619) 594-1991
SDSU PD Front desk/Lobby: (619) 594-3193

USE THE EDIT FUNCTION TO ADD YOUR INITIALS, INDICATING YOU READ AND UNDERSTAND –

Official policy is being compiled but, until it’s complete, please follow these prodedures:

• If the gates alarm, please say in a firm voice, loud enough to be heard, ‘Step back, please’ or ‘Please come to the Desk’.
• If they step back through the gates and they don’t set off the alarm, you can tell them to try again- hopefully the gate will not alarm again. If it does, have the person come all the way to the desk

Please remember that there are a number of reasons the gates will alarm:
*Books from another Library
*Rental books
*Books purchased from a used book site (like Amazon)
*Items incorrectly checked out on the Self-Check machines

Don’t assume that the person is trying to steal our material; ask if they have books that meet any of the criteria above, or if they have SDSU material that they have forgotten to check out.

Gates will NOT alarm because of electronic devices, so there is no need to ask if a patron has a laptop.

Remain polite and non-confrontational. If nothing is found, have them go through the gates again.
If the gate continues to alarm, please get a staff person for assistance.

-Joan

USE THE EDIT FUNCTION TO ADD YOUR INITIALS, INDICATING YOU READ AND UNDERSTAND –

When working a closing shift, please remember to lock the lost and found cabinet, both media equipment cabinets, all front desk cabinets, then return all keys to the lock box and lock that as well. These procedures are important to remember any time you work a closing shift and have been forgotten recently.
Thanks- Bernadette

Please remember to direct patrons to the Fine Appeal form on the library website ANYTIME there is a dispute about library fines. This way, we have a tangible record of the claim.

The link is found through the library website under Library Spaces-> Circulation-> scroll down to Appealing Library Fines

https://library.sdsu.edu/borrowing/fines/appealing-library-fines

Thanks! -Claire

Attached are instructions for adding new patrons to Alma
View in Google Docs:
https://docs.google.com/document/d/1T4K6Gyv0uP2UCd5RIheI_lg-pOh-WBh1a2Pgq7qgaII/edit
Download MS Word:
registering students, staff, and faculty alma

I spoke with someone in the Hub and there was a network-wide update over the weekend that seems to have interfered with the Guest wifi.
Guest patrons attempting to log in will get the code and enter it, but it will just go back to the main page of choosing Guest or Student.
The Hub student is reporting this to the network administrator, but in the meantime, the only solution is using Cluster 9. -Claire