We’re getting a lot of calls from users who are trying to establish a PIN. The on-line link for patrons to ‘Create/Forgot your PIN’ is broken, so here’s the shortcut for you to walk the user through PIN creation: have them go to library’s homepage and click ‘My Library Record’. They enter their name and Red ID. Have them make up a PIN – must be 8 characters long (letters & numbers) and type it in the PIN field. IMPORTANT: after they enter their PIN, they must click ‘SUBMIT’, not ‘Create/Forgot’. The next page will ask them to enter their new PIN twice more, and that should do it.