Month: January 2018

I found this sticky note on the front desk:

To the patron who inquired about further action regarding his stolen cell phone around 9pm on 1/30/18.

For lost/stolen phone:
go to SDSU PD headquarters near Peterson Gym and see if you’re able to make a police report. You will need info such as when it happened, description of suspect, value of stolen property, etc.
You can also check with Diana Rose. She works at SDSU PD station as well.

SDSU PD non emergency: (619) 594-1991
SDSU PD Front desk/Lobby: (619) 594-3193

USE THE EDIT FUNCTION TO ADD YOUR INITIALS, INDICATING YOU READ AND UNDERSTAND –

The media equipment form has been updated. They’re printed and in the binder now.These should be used going forward for current and new borrowers. I’ll go over it with everyone over the next week. Thanks everyone for your input!

• Sam

USE THE EDIT FUNCTION TO ADD YOUR INITIALS, INDICATING YOU READ AND UNDERSTAND –

Official policy is being compiled but, until it’s complete, please follow these prodedures:

• If the gates alarm, please say in a firm voice, loud enough to be heard, ‘Step back, please’ or ‘Please come to the Desk’.
• If they step back through the gates and they don’t set off the alarm, you can tell them to try again- hopefully the gate will not alarm again. If it does, have the person come all the way to the desk

Please remember that there are a number of reasons the gates will alarm:
*Books from another Library
*Rental books
*Books purchased from a used book site (like Amazon)
*Items incorrectly checked out on the Self-Check machines

Don’t assume that the person is trying to steal our material; ask if they have books that meet any of the criteria above, or if they have SDSU material that they have forgotten to check out.

Gates will NOT alarm because of electronic devices, so there is no need to ask if a patron has a laptop.

Remain polite and non-confrontational. If nothing is found, have them go through the gates again.
If the gate continues to alarm, please get a staff person for assistance.

-Joan

USE THE EDIT FUNCTION TO ADD YOUR INITIALS, INDICATING YOU READ AND UNDERSTAND –

When working a closing shift, please remember to lock the lost and found cabinet, both media equipment cabinets, all front desk cabinets, then return all keys to the lock box and lock that as well. These procedures are important to remember any time you work a closing shift and have been forgotten recently.
Thanks- Bernadette

Please remember to direct patrons to the Fine Appeal form on the library website ANYTIME there is a dispute about library fines. This way, we have a tangible record of the claim.

The link is found through the library website under Library Spaces-> Circulation-> scroll down to Appealing Library Fines

https://library.sdsu.edu/borrowing/fines/appealing-library-fines

Thanks! -Claire

Additional Info:
1. Patrons will not show up in the Circuit DBC until after they have ordered an item.

2. Patron Records in the Circuit DCB only have a name and a barcode/iso number. You will NOT be able to search by Red ID or SDSUid.

3. The number is on the bottom right of the SDSU ID Card is the barcode/iso and starts with 622090…

4.”b” is the prefix that Circuit DCB recognizes for barcode searches.

5. “n” is the prefix that Circuit DCB recognizes name searches. Names are searched by Last, First

6. To open a patron record you will need to input “b” and swipe the patrons Red ID Card or you will need to input “n” and search by name.

7. To checkout the material to a patron in the Circuit DBC, you will need to add an “b” before scanning the barcode.

Below are the procedures for the Checkout and Returning of Circuit material. The user name and password for the Circuit DCB are maincrc (Username) and crcmain (password). The icons for the Circuit DCB is located on the desktop of each computer. Ask for help on your first Circuit Checkout.

Checking Out to the Patron:
Checkout Needs to be performed both in Alma and the Circuit DCB

1. Using the Circuit DCB
Patron Check-Out- Checkout the item to the Patron
2. Alma
Manage Patron Services – Checkout the item to the Patron (necessary so patron can view the item in their record)

Returns:
Returns need to be processed in both Alma and the Circuit DCB before being sent back.

1. Alma
Return Items – Check the item in from the Patron
2. Circuit DCB
Not My Item Check-In – Checkin item and return to Owning institution

Attached are instructions for adding new patrons to Alma
View in Google Docs:
https://docs.google.com/document/d/1T4K6Gyv0uP2UCd5RIheI_lg-pOh-WBh1a2Pgq7qgaII/edit
Download MS Word:
registering students, staff, and faculty alma

I spoke with someone in the Hub and there was a network-wide update over the weekend that seems to have interfered with the Guest wifi.
Guest patrons attempting to log in will get the code and enter it, but it will just go back to the main page of choosing Guest or Student.
The Hub student is reporting this to the network administrator, but in the meantime, the only solution is using Cluster 9. -Claire

The main campus lost and found has moved to a temporary location to the left of the Cal Coast credit union office in the Student Union. It’s located on the left side of the Student Union, up the ramp, in an office called “Park Blvd.” Not sure how long it will be there, though. -Claire