If a patron comes to the desk saying that they can’t get on to the computers, first make sure that they are using their SDSUid email to log on (no longer RedID).
If they say they are but still cannot log on, bring them to the side computer and have them go through ‘Activate SDSUid’ so that they can change their password. (SDSUid requires students to change their password every few months, and doesn’t allow users to use the same password when resetting)
Once they change their password, ask them to follow the link to log on to their email online. They should be able to log in to the email and thus allow them to log on to the computers with the same information.
If a patron has changed their password but still cannot log on with the new password, they are probably locked out. You will need to select ‘Can’t access my account’ and select ‘I know my password but can’t sign in’. This will take them through a series of verification steps and hopefully allow them to get on the computer. Changes take a few minutes before they can log on to the computer.