When overdue material is returned the fine info is sent to Cashiers and disappears from the active window in the user record. So we can no longer tell if a patron has overdue fines without going into ‘history’ which is a multi-step operation, or contacting Cashiers. Refer problems to a staff person. But please, please – don’t tell a patron that they don’t have anything owing on their record just because you don’t see any financial detail.