Users who want to return their checked out Library books are being confused by incomplete or vague instructions. Users are putting their books on some random book truck and causing all kinds of problems…
Be EXPLICIT when telling people where to return books – tell them EXACTLY where they can find a book return, like ’20 paces down this hallway, on the right, you should see a book return on the wall. It says Book Return’. Or ‘out that door in the Dome, just to the right before the stairs’. We’ll see about putting up a sign in the Donor Hall, but until then please be clear in your instructions.