If a Library user says they returned a book, lost a book or never checked out a book that’s on their record, use the ‘Claims Returned’ form found with other forms at your station.
Fill out the top half of the form only, including the date, your initials and which category: returned, lost or NCO. There is an attached information handout that should be given to the user.
If in person, have the user fill in the address on the flipside of form.
EACH book requires a SEPARATE form!