Month: April 2016

Please read email regarding SA party and RSVP ASAP – thanks!

One more time: regarding payment of bills and overdue fines:

STUDENTS pay ONLINE or at CASHIERS
FACULTY pay at the CIRCULATION DESK – check, money order, cash in exact amount.
STAFF pay at the CIRCULATION DESK – check, money order, cash in exact amount.
GUEST BORROWERS pay at the CIRCULATION DESK – check, money order, cash in exact amount.

For Faculty, Staff and Guests, put payment in an envelope with either a copy of the receipt or a post-it with the patrons’ name and Red ID number. Seal the envelope. Take the envelope to Troy’s office and put it in the gray lockbox on the south wall of his office.

Do you have questions regarding payment?

Please read the following in case you get questions from students. We have maps behind the desk, in the black plastic holder hanging next to the Reserves return book truck.

Next week we will be launching the Student Success Zones , a project that will feature five areas of the Library: The Writing Center
Math & Stats Learning Center
Wells Fargo Financial Markets Lab
build IT
The Dome
The Zones contain proximity beacons that use Bluetooth to send web links to mobile devices in the immediate area. In order to receive the link, a user will need to have a Physical Web browser installed on their mobile device.
Once a user receives the link, they tap it to see a mobile website where they can explore content (videos, hours of operation, tutorials, etc.) related to each Zone.

The Zones will be marked by posters that indicate the presence of a proximity beacon and contain information about getting a Physical Web browser. Students who visit all five Zones will be entered into a drawing for one of ten Aztec Shops gift cards.
Maps that show the location of each Zone will be available at all service desks.

Some SAs, in an effort to be super helpful, will retrieve Course Reserve books from the shelves without a Call Number. Please, stop doing that.
I’m tired of being told by students that ‘well, they get if for me without a call number all the time’ – and I’m also tired of watching SAs do the hunt-and-peck trying to retrieve material they THINK they remember.
IF you retrieve something without a call number, do everyone a favor and let the student know that the next person won’t, and give them their receipt and tell them to hang on to it.

ORGANIC CHEMISTRY QD251.2 S66
Last checked in 4/8
Not in Stack Mntnc – haven’t checked bookstacks yet

From another University’s internal training webpage:

In the service (hotel) industry a “concierge” greets guests and helps them navigate the challenges of visiting an unfamiliar location. In the same way, when patrons come to the library, they may not know who to approach to answer their question. The concierge serves to:

provide a friendly first point of contact with the library
find out their needs
answer any questions they can
refer the patron to the appropriate person.

The underlying attitude of a concierge should always to provide the best service possible, so

the default attitude should be – “How can I help this person have a successful experience at the library?”
don’t say “no” to a request until you understand exactly what they’re asking for.

• don’t be afraid to refer them someone else when you’re not sure of an answer. An incomplete or partially correct answer is not good service.*

Again, a reminder, no headphones or earbuds when you are working at the desk. It’s a distraction from your job AND it annoys many Library users when they come to us for service. This is a student job, but we do need to assume some level of professionalism, and wearing headphones telegraphs to a customer that you are NOT professional. Please, leave your headphones in your backpacks

A MORE BEAUTIFUL QUESTION: THE POWER OF INQUIRY TO SPARK BREAKTHROUGH IDEAS is MIA

Library stats is down and has been called in to IT