Month: October 2015

A man come up to the desk complaining about the USB ports not working at the community user station. None of the ports were working at multiple stations. The SCC worker came down and looked at the computer and put several different USB inside of the computer and the ports still didn’t work.
AB and BC

A Macroeconomics book is missing with the call number HB 172.5 B573 RBR 2009.
JH

If you have questions, please ask one of the supervisors in the area. We have had instances where patrons were sent away from the desk with out help or with the wrong information when a supervisor knew how to answer their questions. Its bad customer service. If you get stuck, ask. We are always glad to help and we are the best source for information.

Reminder to both SAs and Staff regarding LOA and Incomplete: it’s not enough to just change the expiration date and insert a note.
Please do:
Change expiration date (look for current date under glass)
Change the P-Type to 6 (Student – Not Current)
Change the P-Code 3 to 230 (LOA), 229 (Incomplete), or 233 (Thesis- Incomplete)
Change P-Code 1 to DOP
Insert a note with what’s done, your initials and date
File the paperwork alphabetically in the white Incomplete/LOA binder at Circ desk
Also, there are instructions at the front of the binder

The book HUMAN RIGHTS AND CONFLICT: EXPLORING THE LINKS BETWEEN RIGHTS, LAW, AND PEACEBUILDING JC571.C68727 RBR 2006 c.2 for ISCOR 301 is not on the shelf. -Claire

The book Leashing the Dogs of War JZ5538 .L4 RBR 2007 for ISCOR 301 is not on the shelf. Both Troy and I did a thorough shelf read. -Claire

Please remember to keep your sensitizers on ‘DESENSITIZE’.
When you need to re-sensitize material, flip it to ‘sensitize’ and then flip it right back.
I’d rather you forget to re-sensitize something than have users set the gates off – because the closing crew will double-check returned books anyway.

Students who aren’t enrolled in classes don’t get library privileges unless they get an Official Leave of Absence or get an Incomplete.
The Registrar’s Office processes Official LOA forms (they can fax the completed forms to us at 619 594-0742).
They can also file for the Official LOA on Webportal and send a screenshot to tcompton@mail.sdsu.edu (or jgoodwin@mail.sdsu.edu.
For students who cannot do an Official LOA but are working on a thesis, they can get their thesis Adviser to write a letter stating that they’re working on a thesis and need access to library resources. We will accept emailed letters from the Adviser or relevant faculty – send to Troy or Joan at address above.

If you get a Community User who comes over after registering and their record doesn’t show up, it’s probably because they have a common name and the first initial/last name combo for University ID is already taken by somebody else. Can’t have duplicate records. Create a new record: there’s a template in Sierra for Community Users. When creating their University ID, try adding a middle initial to make it different from the one already in the system

The Guest Card program has been suspended indefinitely.
We still extend FREE LIMITED library privileges to a few other groups:

• Mutual Use – any CSU student, staff or faculty with a current ID card or proof of registration/employment can get a free Mutual Use card. There are special dk blue apps at each Circ station. Remember to get their home institution and email address.
• San Diego Higher Education faculty – instructors at other accredited colleges (no high schools) can get free card with limited privileges (5 items at any one time). No remote access. Must have employment docs from school.
• Lifetime Alumni – must have Lifetime Alumni ID card. Use their Alumni card and add a barcode rather than make a new ID.
• Corporate cards (maybe) – direct to Adrian.

All Mutual use, SD Faculty, Lifetime Alumni cards are free. Except for Mutual Use (dk blue apps), they all fill out the same yellow application forms and all need to be entered on the ‘Guest Log’.

For more info: http://library.sdsu.edu/borrowing/who-can-borrow