Month: September 2015

When the gates go off for users exiting the building ask about books FIRST, laptops LAST.
Ask: do you have any books: from other libraries, used textbooks, books you bought on-line? Eliminate possible book issues before moving on to electronics.
If it turns out to be a laptop please encourage the patron to consider using the entrance/exit on the second floor of the Library Addition, explaining that we will have to call them over every time the gate goes off when they’re leaving and it’s frustrating for them and for us.

On the public safety checklists, there are reports that the PA system is not working in the Asian Collection or 4th floor.

A patron reported that there are issues with some of the drinking fountains not working (I didn’t verify if that meant no water coming out or just very little water) in the Donor hall as well as by the elevators on the 4th floor.

HEALTH PSYCHOLOGY: BIOPSYCHOSOCIAL INTERACTIONS call # R726.7.S27 RBR 2014 missing on the shelf. Edward searched for it as well on the rbr shelves but it hasn’t been found.

The Circ Desk is out of tissues so please add those to the supply list!

Patron reported yesterday 9/18/15 that the wall sockets stopped working (her laptop was no longer being charged) in microfilms/Asian collection area on the right side wall at around 4pm. I said the problem would likely not be fixed today (Saturday). -Claire

Sometimes library users will bring a replacement book to the desk. If full time staff isn’t available, please give the person a manual receipt. The manual receipt book is kept on the telephone desk in the vertical file where we keep the Guest Card log – look for the orange post-it. Follow the examples on some of the other receipts to complete the transaction. Put the book on the booktruck outside Joan’s office

When library users call about their PINs, we cannot enter or change a PIN for them over the phone. It’s a breach of security and they have to go through the PIN creation/update as directed on the library website: https://libpac.sdsu.edu/pinreset. This is now standard for any website log-in.
Sometimes it’s not the PIN that’s preventing the user from using the library. Things to check when looking at the user’s record: is there a record for the patron? If not, refer to a staff person because we may be able to add them to the system. Is there an email in the record? Is it correct? You can update a user’s email. Have they expired in the system? You can put their Red ID number in the ID verifier to check their current status and update as necessary.