I remember hearing about a change in the alumni association that you could get a card for free now and therefore we were no longer turning the card into a guest card to give alumni book checkout privileges. However a patron came up to the desk now and had just gotten an alumni card and I wasn’t sure what to do because she said she had to pay to get it. So I just did a community user account for the time being and said I would check if this gives her book access as well. -Claire
Month: June 2015
Jesi’s email
Jesi’s card says her email is jbrubake@rohan and I just wanted to verify that wasn’t a spelling error (as opposed to jbrubaker@rohan). -Claire
Elevator issues
Patron reported the elevator third one from left, the buttons on the right side when you are in the elevator are not functioning. -CDC
Dobrino Russell is a Community User who is…
Dobrino Russell is a Community User who is representing herself as either a former Grad student or former instructor who has been taking up a lot of staff time by asking for assistance with various tech questions or projects. While we are always ready to assist patrons with legitimate problems, it may be that Ms. Russell is not looking so much for assistance as she is for attention.
PIN creation issues
We’re getting a lot of calls from users who are trying to establish a PIN. The on-line link for patrons to ‘Create/Forgot your PIN’ is broken, so here’s the shortcut for you to walk the user through PIN creation: have them go to library’s homepage and click ‘My Library Record’. They enter their name and Red ID. Have them make up a PIN – must be 8 characters long (letters & numbers) and type it in the PIN field. IMPORTANT: after they enter their PIN, they must click ‘SUBMIT’, not ‘Create/Forgot’. The next page will ask them to enter their new PIN twice more, and that should do it.
Exposer on the 4th floor
A female student was in the North-West corner of the 4th floor at 1:40 today when a male patron walked up and exposed himself to her. His description: approx 5’8″, slender, dark short hair, Mediterranean or Middle Eastern, light blue t-shirt, jeans.
Be aware of your surroundings when in the bookstacks. If you see anything suspicious, please report it to authorities immediately. If you have any questions on who and how to contact, please speak to Bill S. or Circ Staff
Reference materials – no renewals
Reference materials cannot be renewed. They cannot be checked in and then checked out again right away. The library user must wait until the book gets back to the Reference shelves before checking it out again.
4th floor computers – no internet connection
A patron reported that the 4th floor computer had no internet connection, therefore could not use the catalog to find books.
To SA: If a patron reports a problem with a computer ask for location on the floor as well.
e.g. South East, North West, etc.
PA SYSTEM
The closing announcements cannot be heard on the fourth and fifth floors.
- NM
Guest Wireless Issues
If someone is having an issue with the wifi registration we will have to email scc@rohan.sdsu.edu with the exact time they tried to register. SCC staff (Renee Carson) will contact the campus networking department and they will check the server logs to try to find out what the problem may be.