Month: September 2014

A patron came up to Brad at 7:30pm and informed us that there was a condom on the stairs. Fortunately, Brad was kind enough to take care of it.

 

-Priscilla

Tia texted me (Charlene) today telling me that she has food poisoning and that she will not be able to come in.

According to Student Disability Services, Norma Santos should be told go to SDS if she is having any problems with her school work.  (See earlier posts from today.)  Calling the police in this particular case was fine; especially due to the concern about her own welfare.  We should not be giving her service beyond what we provide to our other patrons.

Beau reported that a women was stuck in Elevator 8 around 1:10 PM. By time he got there at 1:15 the elevator started functioning normally. He said it was called in.

I’m going to contact Student Disability Services to see if they can enlighten us about Norma Santos.  I’ll be in touch with staff at the Circ desk.

 

At 7am I received a call from Norma Santos (806958900) about a circuit books that was selected to be sent to IVS by mistake. She actually called yesterday and talked to Tia and said she didn’t want the book. But today she said she did and said the library is playing games with her and that she had spoke to Claire, Tia, Bill, and someone in reference services about the item and about getting help in general and got no where. The conversation started civil and her distress and anger started to grow exponentially to the point that Beau could hear our conversation while standing near the Reserves staging area.

Towards the beginning of the conversation I told her there must have been a miscommunication with Tia because Tia was under the impression she didn’t want the book anymore and wanted it cancelled. I also told her that I would call over to IVC to have her book sent back and I would call and email her when it had arrived. She never seemed to grasp the fact that I was going to help her. She was very upset and said we are giving her the run around because she voices her opinions and that we do not like her. She said she came to the desk and Claire said her book was on its way (it probably was in transit, but no one noticed the pick-up location). She said the next few times she came in she asked for help finding a book in the stacks because she could not see and she is old and is afraid of falling and hurting her self while standing on a stool getting a book. She said Bill stepped in a told her no, we do not provide that service and she needs to hire a secretary or someone to retrieve her items (I tried to tell her that we usually do not provide help searching in the stacks, but that we have a searching service and that student disability services would also provide that service and help her with anything else.) She went on about how the student disability services said she doesn’t have a disability and would not help her. She was crying and screaming into the phone, breathing heavily and was tying all of these situations together and saying the campus is against her and something about we could kill her or something along those lines. It was becoming hard to understand at that point and few seconds later she hung-up. the conversation was about 10-15minutes with the last 5 minutes yelling, screaming, and crying and i couldn’t get a word in to try to calm her down and help her. I apologized and few times and reinforced the fact that I really want to help and that I was here to help her, but nothing worked to calm her down.

Because she was so distraught and talking about death and us trying killing her at the end of the conversation I decided to call public safety to report it. I was concerned she might injure herself. I gave them all of the information I had from her record and told them what happened. They said they will try to contact her and do a welfare check.

-Elevator #1 will be down Monday September 15th – Friday September 19th next week.
-Art Under the Dome- Will start in October and will be Fridays Noon and 2pm

• If Circ receives reports of Tutoring Center Facility issues, please report to Maureen Dotson (44403)

We had an angry patron named Richard Thompson (Community Computer User) who wanted to check out a bound periodical in compact shelving. He read on our hold form that Periodicals can not be checked out by guests or alumni. I went to the desk to confirm our policy and before I could tell him he could read the item within the library he started going off about how we are a corrupt institution, we follow L. Ron Hubbard because we had an exhibit, and how every book in the building should be available to the American public because we are a federal depository. I tried to bring the conversation back down to earth by giving him my card and Sara’s card (He didn’t take Sara’s card) and explain to him that my hands are tied by the library policy, but he could talk to Sara about reviewing our policy. The conversation went back to corruption and illegalities and then he angrily left the building.

Thermostat making noise in LL 3rd floor book stacks
Beau Chrisman reported a thermostat beeping in the southwest area of the LL 3rd floor book stacks. I checked the 3rd Floor book stacks, and the noise was coming from the DS910 section of the book stacks. I reported the problem to custodial maintenance, and they said they will send someone over as soon as they can.